Forum Info-Tech launches AI IT services for Copilot adoption

Forum Info-Tech has launched a new AI IT services line to help businesses adopt Microsoft 365 Copilot and other AI tools with stronger governance, security and training. The company says the offering is aimed at reducing data exposure and wasted license spend as more teams move to AI.

Why it matters: - Businesses are adopting AI tools before their Microsoft 365 environments, data permissions and workflows are ready. - Forum Info-Tech’s new service line is designed to reduce the risk of exposing sensitive data and buying Copilot licenses that do not deliver value. - The launch targets small and mid-market organizations that need a more controlled path to AI adoption.

What happened: - Forum Info-Tech, a Top 100 managed IT services provider, launched an AI IT services line focused on Microsoft 365 Copilot and other AI tools. - The company introduced the service on Aug. 20, 2026, in Corona, California. - The offering is built for businesses that want to adopt AI without creating security or governance problems.

The details: - The new service line includes four parts: Copilot readiness and AI risk assessment, data governance and security alignment, controlled Copilot implementation, and ongoing training and adoption support. - Forum Info-Tech designed the package after seeing a common pattern among clients: teams using AI before checking whether permissions, data access and internal processes were ready. - Biren Shukla, founder and CEO of Forum Info-Tech, said Copilot reflects how an environment is organized and can expose weaknesses faster if the environment is not ready. - Microsoft research found that early Copilot users completed common knowledge-work tasks 29% faster than a control group, with no measurable drop in accuracy. - Microsoft’s Early Access Program users reported an average time savings of 14 minutes per day, or about 1.2 hours per week. - Forum Info-Tech says its own internal rollout has matched those results. - The company says its team now uses AI tools broadly for writing, coding and reporting tasks after deploying Copilot internally. - Shukla said the shift has added five to 10 hours of productivity back to his own work week.

Between the lines: - The launch positions Forum Info-Tech as a guide for businesses that want AI benefits without turning Copilot into a security or governance shortcut. - The message is less about AI novelty and more about operational readiness, which is becoming a prerequisite for safe deployment. - The company is also using its internal Copilot experience as proof that structured rollout can translate into measurable productivity gains.

What's next: - Organizations can request a Copilot readiness assessment directly from Forum Info-Tech at the company's website. - The company is likely to use the service line to deepen its role in AI implementation alongside cybersecurity and cloud migration work.

The bottom line: - Forum Info-Tech is betting that businesses want Copilot speed, but only if they can get it with guardrails, training and governance built in.